{"id":1934,"date":"2021-02-11T07:23:35","date_gmt":"2021-02-11T07:23:35","guid":{"rendered":"https:\/\/arc.aswu.edu.eg\/en\/?post_type=news&#038;p=1934"},"modified":"2021-02-11T07:23:35","modified_gmt":"2021-02-11T07:23:35","slug":"aswan-university-achieves-advanced-position-in-responding-to-citizens-complaints","status":"publish","type":"news","link":"https:\/\/arc.aswu.edu.eg\/en\/news\/aswan-university-achieves-advanced-position-in-responding-to-citizens-complaints\/","title":{"rendered":"Aswan University Achieves Advanced Position in Responding to Citizen\u2019s Complaints"},"content":{"rendered":"<p><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">Aswan university president Prof. Ahmed Ghallab declared that Aswan university gained an advanced rank among the Egyptian universities regarding responding to citizens\u2019 complaints during January 2021 according to a report of Government Complaint Portal. Prof. Ghallab added that the university is trying to respond and provide solutions to the citizens\u2019 complaints in the period from Jan. to Feb. 2021 through coordination between the university electronic system and Government Complaint Portal. Key Performance Indicators KPI showed the following figures:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">262 total complaints<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">200 individual complaints<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">62 group complaints<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">262 executed complaints with 100% achievement rate<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">The complaints included:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">247 citizens<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">11 governmental institutions<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">2 civil societies<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">1 resident<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">As from Jan to Dec. 2020<\/span><\/p>\n<ul>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">83 total complaints<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">66 individual complaints<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">17 group complaints<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">83 executed complaints<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Aswan university president Prof. Ahmed Ghallab declared that Aswan university gained an advanced rank among the Egyptian universities&hellip;<\/p>\n","protected":false},"author":4,"featured_media":1935,"comment_status":"closed","ping_status":"closed","template":"","tags":[],"news-category":[3],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - 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